Sick AG

Up to 400 individual parcels a day, not to mention innumerable pallet consignments, arrive at the incoming goods department of the Continental logistics center in Regensburg. This means a broad spectrum of standard and express shipments, priority and less urgent deliveries, complete consignments and individual batches, and even the odd misdirected or damaged parcel, all of which are handed over by countless parcel firms with their own unique proof-of-delivery systems. “It is not completely unheard of for a parcel to disappear without a trace, as you can soon lose track of what’s happening in these kinds of scenarios,” explains Marco Immisch, the man in charge of the Continental logistics center in Regensburg.

His colleague Otto Schweiger, who handles processing technology in the logistics center’s incoming goods department, outlines the implications: “Whether it was the uncertain status of shipments that had been announced but not necessarily received or parcels getting held up in incoming goods and being assigned to the wrong category, it all made pinpointing individual consignments a complex business; it tied up resources, consumed valuable time, disrupted other processes, cost money, and resulted in frustration, both for incoming goods and in-house recipients.”

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